Refund Policy
Thank you for shopping at Crust & Craft Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions under which refunds may be granted.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please contact our customer service at +44 20 7946 0958 to initiate the process.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Exceptions
Certain items are non-returnable. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Cancellation Policy
If you wish to cancel your order, please reach out to us as soon as possible. Due to the quick processing time for our products, we can't guarantee that your order can be canceled before it ships. However, if the cancellation is possible, you may be eligible for a refund or credit.
Changes to This Policy
This policy is subject to change. Any changes will be immediately posted on our website. This policy was last modified on April 1st, 2023.